Refund Policy

CollegeIQ is a free platform for students. We do not charge students for accessing college listings, AI recommendations, scholarship matching, or any core features. This Refund Policy applies to: • Partner college application fees (if applicable) • Premium subscription purchases (future feature) • Any other paid transactions processed through CollegeIQ

Referral rewards are earned, not purchased. They cannot be "refunded" in the traditional sense. However: • If a referral reward was incorrectly credited, we will investigate and correct the balance • If a reward was incorrectly debited (withdrawn), we will reverse it within 7 business days of a valid complaint • Fraudulent referrals will result in balance reversal and account suspension

When you submit an application to a partner college through CollegeIQ, any application fee is collected by the respective college. CollegeIQ does not retain application fees. For refunds of college application fees, please contact the college directly. CollegeIQ can assist in facilitating communication if the college is unresponsive within 14 days.

To raise a refund request: 1. Email refunds@collegeiq.in with subject: "Refund Request — [Transaction ID]" 2. Include your registered email, the transaction date, and the reason for the request 3. Attach any supporting screenshots or documents We will acknowledge your request within 2 business days and resolve it within 14 business days.

Once a refund is approved: • UPI refunds: 1–3 business days • Bank transfer reversals: 5–7 business days • Wallet credit reversals: Immediate Refunds will be issued to the original payment method only.

For refund queries: refunds@collegeiq.in For general support: hello@collegeiq.in